Question 1

How do I place an order?

Accepted Answer

We would welcome the opportunity to earn your trust and deliver you the best service in the industry. Please note, custom cakes and decorated treat work take time. Your special occasions deserve the time and attention necessary to create a work of edible art that can guarantee you will receive a cake you dreamed of. Therefore, the sooner your order and paid retainer is received, ensures the best outcome.

Please complete our online contact form to place orders.
You may also email our decorator, hello@sweetestsuite.com

Question 2

How much do your cakes cost?

Accepted Answer

Each cake is a custom creation for the client, therefore pricing varies based on the custom details and intricacies of each individual cake. We require a non-refundable, non-transferrable retainer to reserve date. The balance is due 2 weeks prior to event date. Late fee will apply to balance on the 2nd day late. If not paid, the order will be canceled and retainer forfeited.

Question 3

Do you provide tasting consultations?

Accepted Answer

We provide tasting/consultations are for wedding cake orders only. The cupcake flavors on the menu are the same recipes used for all of our cake orders and are available for purchase.  
For weddings, we require a non-refundable $65 retainer for tasting appointments. This retainer will not be applied toward the purchase of or the final cost of wedding cake. Consultations are held on Tuesdays 12 noon or 7pm. Wedding cakes start at $850 serving up to 100 and $1000 serving up to 150.

Question 4

Can I visit your location?

Accepted Answer

In light of the ongoing COVID-19 Pandemic and it's ever developing variants, our in-person contact is limited outside of scheduled appointments for pick up.

Question 5

Do you offer specialized recipes?

Accepted Answer

At this time, Sweetest Suite Cake Company does not offer specialized recipes that are sugar-free, gluten free, diary free or Vegan.
Sweetest Suite Cake Company takes every precaution to prepare your order safely. However, our bakery may come into contact with the following items: wheat, gluten, milk, diary, eggs, soy, corn, peanuts, tree nuts, sesame seeds/oil.
 We may also come into contact with the use of artificial dyes, chemicals, sulfites, MSG, flavoring and preservatives. 
 It is suggested to anyone with allergies of any kind, refrain from consuming our products as there is always the possibility of cross contamination. 
By completing your payment and processing your order, you agree to hold us not liable for any allergens or foodborne illnesses that may result from you or your guests/attendees in relation to this order. 
We work hard to try and provide the best possible service and experience with our products and look forward to serving you.

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Question 6

Cancellation Policy

Accepted Answer

Order cancellations are accepted 14 days or more prior to the delivery/pick-up date. All monies minus the 50% non-refundable retainer and applicable restocking fees will be returned within 14 business days or offered baking credit. 
 
Cancellations occurring the day of the event, forfeits all monies paid. Your order will still be available for delivery or pick-up or can be donated to charity.
All cancellations must be submitted in writing via email.

Question 7

Do you make cakes with trademarks or licensed characters?

Accepted Answer

Due to Federal Copyright Laws, we cannot recreate licensed characters, copyrighted materials, trademarks or logos without express written permission from the owners as intellectual laws prohibit this. We do not accept any figurines or extra decorations to place on your cake. You are more than welcome to do so on your own once the cake is in your possession.  Sweetest Suite Cake Company is not responsible for any damage to the cake after pick-up or after set up is complete. We will not replace or refund damaged cakes. If you request repair of a damaged cake, additional fees will apply.

Question 8

What is the difference between fondant and buttercream finished cake?

Accepted Answer

Buttercream is what you will commonly see on many traditional cakes. Fondant is a sugary paste, thinly applied to the cake creating a beautifully smooth cover that can be shaped and manipulated to create custom designs and embellishments.  Fondant can also be used to make figurines and other decorations that can be placed on any type of cake.
 All cakes are frosted in either buttercream or ganache (white, milk, or dark chocolate) may be covered in fondant. Unfortunately, cream cheese and whipped cream buttercreams will not support fondant. 
Please note, fondant is placed over a layer of frosting in the flavor of your choosing so your fondant covered cake will still taste like your desired flavor.

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